Privacy Statement

We here at Nature’s Way of Canada, Limited (Nature’s Way Canada) recognize that many visitors to our website are concerned about the information they provide to us and how we treat that information. We have therefore developed this Privacy Policy to address those concerns.

Types of Information We Collect

We collect both personally-identifiable information and aggregate information. Personally-identifiable information relates to an individual visitor to our website and includes: name, address, telephone number, facsimile number, email address, and company name and address. We only collect personally-identifiable information from individuals who provide it to us voluntarily and knowingly, such as by registering at our site, or by providing name and address information and requesting follow-up contacts from us. Aggregate information relates to such things as how many consumers visit our website, which pages they access, what information they download, the type of web browser and operating system they use, the name of their Internet Service Provider, etc. This information is automatically collected when someone visits our website. By collecting this information, we learn how to best tailor our website for our users.

How Information Is Collected

As we noted above, personally-identifiable information is collected from you directly and with your knowledge. Thus, when you register on the website, we collect the information you provide. When you enter a promotion, we collect the information needed for you to participate and for us to fulfill our obligations to you. When you email us, we collect the email address you supply so that we can respond. We also collect aggregate, non-personal information on an ongoing basis when you view our website. The collection of this non-personal information is done either through “cookie” technology or with “web beacons” (also called ‘single-pixel gifs’), as explained below.

Cookies

Like many companies, we use “cookie” technology on and off of our website. Cookies are pieces of information that a website transfers to an individual’s hard drive for purpose of keeping records. They enhance your online experience by saving your preferences while you are visiting a particular site. The cookies do not contain any personally-identifiable information and cannot profile your system or collect information from your hard drive. When you view our website we may place a “cookie” on your computer. Temporary cookies are used for purposes such as counting the number of visits to our sites. These temporary cookies are eliminated when you exit your browser. A permanent cookie may also be stored on your computer by your browser. When you log in, this type of cookie tells us whether you’ve visited us before or if you are a new visitor. The cookie doesn’t obtain any personal information about you or provide us with any way to contact you, and the cookie doesn’t extract any information from your computer. We do use the cookie to help us identify site features in which you have the greatest interest so that we can provide more of what you may want. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Remember, though, that cookies allow you to take full advantage of all of Nature’s Way Canada’s newest website features, and we recommend that you leave them turned on.

Web Beacons

Web beacons are Internet instrumentation that helps us to determine, for instance, whether a page has been viewed. When you ask us to send you information on a promotion or newsletter, we may use web beacons to determine how many of the emails we sent were actually opened. In general, any electronic image viewed as part of a web page, including a banner ad, can act as a web beacon.

Questionnaires and Surveys

We may ask visitors to complete surveys and opinion polls about their attitudes and interests. Surveys help us to understand your needs. If sample answers to surveys are posted on the website site, no personally identifiable information will be included. If you participate in one of our surveys, you can be assured that we do not maintain any personal information about you in our databases as a result of the survey.

How We Use Your Personal Information

If you specifically agreed to follow-up contacts by us or asked to be put on our mailing list when you registered, we may contact you from time to time. For example, we may send you marketing or promotional materials; we may respond to your comments or requests for information; or we may contact you if needed in the course of processing a product or service you requested through our website. We use personal information about you to improve our marketing and promotional efforts; to statistically analyze website usage; and to improve our features and content. We may also use your personal information to deliver content that is customized to your interests as we best understand them from the information you’ve provided to us and your activities on the site. We do not collect personal information automatically, but we may combine non-personal information collected automatically (through cookies) with your previously submitted personal information. Nature’s Way Canada’s primary goal in collecting personal information is to give you a meaningful and customized experience while you are using our website.

Third parties Who Provide Support Services to Nature’s Way of Canada

In the course of doing business, we employ other companies and individuals to perform a variety of functions on our behalf. For example, we hire agencies to help administer consumer promotions, to analyze data, to fulfill orders you place, and to provide customer service. These agents may have access to personal information if it is needed to perform their functions for Nature’s Way Canada; however, they have agreed not to use it for other purposes and to maintain the information in confidence.

Data Sharing and Transfer

We do not sell, transfer, or disclose the personally-identifiable information we gather at our website to third parties without your prior consent. There are only two exceptions to this rule: (1) We will disclose information in cases where we believe in good faith that it is necessary to prevent a crime or an injury to ourselves or third parties; and (2) We disclose information to third parties who provide support services to us, as described above. There may be times when we share aggregate information about our visitors (for example, the percentage of male and female visitors to our site) with advertisers, business partners, sponsors, and other third parties in an effort to customize or enhance the content and advertising of our site for our users. We may also aggregate data from web log files (such as your web browser, operating system, pages visited, etc.) to understand how users navigate the site and what features are most popular.

Security

We endeavor to protect your Personal Information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our control. These measures include safeguards to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use and modification. We safeguard your Personal Information on the Internet by using industry-standard practices. Although “guaranteed security” does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with our Privacy Policy and all applicable laws and regulations. We maintain physical, electronic and procedural safeguards as appropriate to safeguard your Personal Information. Currently, our website utilizes a variety of security measures designed to protect Personal Information by users, including the use of encryption mechanisms and password protection to help prevent unauthorized access to your personally identifiable information. This helps maintain the confidentiality, privacy, and integrity of your transactions, and helps to protect your confidential information – such as credit card numbers, online forms and financial data from loss, misuse or interception.

How to Contact Us

If you have any questions about our Privacy Policy, you may contact the Privacy Officer to access, correct or delete your Personal Information. If necessary, the Privacy Officer will contact another individual to assist in completing your requested task. The Privacy Officer can be reached at:

By mail:
Nature’s Way Canada 2696 Nootka Street Vancouver,
B.C. Canada, V5M 3M5

By phone: Phone: (604) 421-0777
(8:30 a.m. – 4:30 p.m. Monday through Friday)

We’ll be happy to answer your questions.

Authorization

By accessing this site and providing information as described herein, you authorize Nature’s Way Canada to collect and use such information according to this Privacy Policy.

Changes to our Privacy Policy

We will update this Privacy Policy occasionally. When we post changes to this Privacy Policy, we will also revise the “Last Updated” date below on our Privacy Policy. If there are material changes to this Privacy Policy, we will notify you by means of a notice on our home page. We encourage you to review this Privacy Policy periodically to be informed of how we are protecting your information and to be aware of any changes to the Privacy Policy. Your continued use of the site after the posting of any amended Privacy Policy shall constitute your agreement to be bound by any such changes. This Privacy Policy is incorporated into any Terms and Conditions governing our website. Any changes to this Privacy Policy are effective immediately after being posted by us.

LAST UPDATED: 03/20/2015